Popular Help Topics

• How to Place an Order
• Payment Methods
• How to Pay
• Shipping & Delivery
• Return & Refund Policy
• Warranty Policy
• Bulk Orders
• Privacy Policy
• Terms & Conditions
• Cookie Policy
• Frequently Asked Questions
• Contact Support

Order & Payments

How do I place an order?

Orders can be placed through WhatsApp or approved PikPays channels. Contact us with the product details and our team will guide you through the process.

What payment methods are accepted?

PikPays accepts Bank Transfer (WhatsApp orders only), PayPal, and Pay on Delivery within Lagos for eligible orders.

Do I need to contact PikPays before payment?

Yes. Customers are advised to contact PikPays before making any payment to receive order confirmation and verified payment instructions.

Delivery & Returns

How long does delivery take?

Delivery timelines depend on product availability and destination. Lagos deliveries are typically faster.

Can I return a faulty item?

Yes. Faulty items must be reported immediately after delivery and returned within 3 days, subject to return conditions.

What condition must returned products be in?

Products must be returned with cartons, accessories, and packaging intact, without stains, damage, or signs of misuse.

Contact Support

Need assistance? Contact PikPays through our official support channels for payment help, delivery questions, returns, bulk orders, or general inquiries.